How can we help you?
Frequently asked questions
Is there a minimum order?
We do have a minimum order of £45 + VAT. However, quotes are provided depending on the design size & complexity, quantity required and media to be cut/engraved, therefore it is best to contact us directly with your design and project details so we can provide an accurate price.
Is there a Design Setup Cost?
Our standard design set up charge, for setting up a design to be cut or engraved is £45 + VAT.
How much is postage/delivery?
This will vary depending on the size & weight of the package.
Can I see a sample of my design laser cut or engraved before ordering?
Yes, we can either send a photograph via email or a physical sample via First Class post.
Can I send in my own products/media to be cut or engraved?
Yes you can, it is always best policy to have a test sample cut first.
Do you supply any materials?
The only materials we supply are textile applique fabrics.
Can your machines cut metal?
No, our lasers cannot be used for cutting metals, we use C02 lasers, which are not powerful enough to cut metal.
What is the biggest cutting area available?
Our biggest cutting areas are 1830mm wide x infinite, this size is a conveyor laser so for fabrics any length. For solid materials, wood, acrylics etc. 1830mm x 978mm or 1455mm x 1230mm.
Can I send a roll of fabric to be cut and what is the maximum roll width I can use?
Yes you can, the max. roll width is 1830mm.
Can you apply an adhesive backing to my fabrics?
Yes we can, as long as your fabric isn’t oil based.
Can you cut out pre-printed or pre-woven badges/shapes?
Yes we can, to speed up the process it’s always best to include registration marks, these can be added during the printing or weaving process.
Can a precise cut/engraving be achieved on small and intricate designs?
Yes, our lasers and highly skilled technicians can consistently produce high quality, precision work to produce intricate designs with fine detailing.
Do you sell laser cutting & engraving machines?
Yes, as well as offering our bespoke cutting service, we can also supply lasers cutters, please contact our Sales Team on 0115 8448000.
What file format should I use to send my design?
We would recommend you send your design in AI, PDF or DXF format.
What is your turn around time from when I place my order?
Typically 4-5 working days.
What is the maximum thickness of wood I can have laser cut?
Our lasers can cut wood up to 15mm thick, but only to a size of 700mm 800mm, for more denser woods it can cut up to 10mm thick.
What is the maximum thickness of acrylic I can have laser cut?
Our lasers can cut acrylic from 1mm to 15mm thick.
If I supply an artwork, can you create my design/cut file for me?
Yes, however this would incur a set up cost which starts at £45 + VAT.
Will I see a sample of my design before production begins?
Always, we can post or email a photograph of the sample produced.
Can I order outside of the UK?
Yes, however a courier/collection would need to be arranged by yourself with the relevant custom forms etc.
Get a Quote
If you require a quote, please fill in our Contact Form.