How can we help you?
Frequently asked questions
General
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Is there a minimum order?
We do have a minimum order of £45 + VAT. However, quotes are provided depending on the design size & complexity, quantity required and media to be cut/engraved, therefore it is best to contact us directly with your design and project details so we can provide an accurate price.
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Is there a Design Setup Cost?
Our standard design set up charge, for setting up a design to be cut or engraved is £45 + VAT.
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How much is postage/delivery?
This will vary depending on the size & weight of the package.
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Can I see a sample of my design laser cut or engraved before ordering?
Yes, we can either send a photograph via email or a physical sample via First Class post.
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Can I send in my own products/media to be cut or engraved?
Yes you can, it is always best policy to have a test sample cut first.
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Do you supply any materials?
The only materials we supply are textile applique fabrics.
Machines
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Can your machines cut metal?
No, our lasers cannot be used for cutting metals, we use C02 lasers, which are not powerful enough to cut metal.
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What is the biggest cutting area available?
Our biggest cutting areas are 1830mm wide x infinite, this size is a conveyor laser so for fabrics any length. For solid materials, wood, acrylics etc. 1830mm x 978mm or 1455mm x 1230mm.
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Can I send a roll of fabric to be cut and what is the maximum roll width I can use?
Yes you can, the max. roll width is 1830mm.
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Can you apply an adhesive backing to my fabrics?
Yes we can, as long as your fabric isn’t oil based.
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Can you cut out pre-printed or pre-woven badges/shapes?
Yes we can, to speed up the process it’s always best to include registration marks, these can be added during the printing or weaving process.
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Can a precise cut/engraving be achieved on small and intricate designs?
Yes, our lasers and highly skilled technicians can consistently produce high quality, precision work to produce intricate designs with fine detailing.
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Do you sell laser cutting & engraving machines?
Yes, as well as offering our bespoke cutting service, we can also supply lasers cutters, please contact our Sales Team on 0115 8448000.
Service
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What file format should I use to send my design?
We would recommend you send your design in AI, PDF or DXF format.
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What is your turn around time from when I place my order?
Typically 4-5 working days.
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What is the maximum thickness of wood I can have laser cut?
Our lasers can cut wood up to 15mm thick, but only to a size of 700mm 800mm, for more denser woods it can cut up to 10mm thick.
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What is the maximum thickness of acrylic I can have laser cut?
Our lasers can cut acrylic from 1mm to 15mm thick.
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If I supply an artwork, can you create my design/cut file for me?
Yes, however this would incur a set up cost which starts at £45 + VAT.
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Will I see a sample of my design before production begins?
Always, we can post or email a photograph of the sample produced.
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Can I order outside of the UK?
Yes, however a courier/collection would need to be arranged by yourself with the relevant custom forms etc.